Florence House
Residential care home · Newcastle-under-Lyme
Porthill Bank, Porthill, Newcastle Under Lyme, ST5 0AE
Run by Florence House (Staffordshire) Limited
- GoodCQC · May 2022
- 7.4Our score
- Beds38
- Type of careResidential
- Phone01782 637354
Inspectors asked it to improve: Well-led
Latest inspection
- Inspected on 14 May 2022
Inspected more than 4 years ago
What the inspectors rate
- SafeGood
- EffectiveGood
- CaringGood
- ResponsiveGood
- Well-ledRequires improvement
- Regulator
- Care Quality Commission
- Registered as
- Florence House
- Status
- Registered in England
- Latest rating
- Good
- Register number
- 1-419580604
From the public register of the Care Quality Commission, checked on 2 November 2026.
About Florence House
Florence House offers residential, dementia and respite care for older people, alongside support for mental health and physical needs. The Newcastle-under-Lyme home is part of Safe Harbor Care Homes and focuses on person-centred daily life.
Activities can include outings, gentle exercise and arts and crafts, with participation adjusted to individual interests and abilities. Care is available to privately funded and Local Authority funded residents, subject to a care needs assessment and availability. Families are encouraged to visit, meet the team and tour the home before deciding.
Care on offer
- Care homes
Compared with Newcastle-under-Lyme
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| CareTech Community Services Limited - 34 Porthill BankNewcastle-under-Lyme | 0.1 miles | Requires improvement | 5.6 | |
| The Maples Residential HomeNewcastle-under-Lyme | 0.1 miles | Good | 8.0 | |
| Brindley CourtStoke-on-trent | 0.2 miles | Good | 8.0 | |
| The WoodlandsNewcastle-under-Lyme | 0.4 miles | Good | 7.4 | |
| Kingsley Rest HomeNewcastle | 0.7 miles | Good | 8.0 |
What stands out
What stands out
- Varied daily activities
- Private and Local Authority funding
- Person-centred care
Ask about
- Places depend on a care needs assessment and availability
Suits: Older people seeking residential or dementia care
Types of care
Also works on: residential
Location
Porthill Bank, Porthill, Newcastle Under Lyme, ST5 0AE
DirectionsFeatured in
- 6Mental health care homes in Newcastle-under-Lyme
- 11Sensory impairment care homes in Newcastle-under-Lyme
- 14Physical disability care homes in Newcastle-under-Lyme
- 18Dementia care homes in Newcastle-under-Lyme
- 20Care homes for young adults in Newcastle-under-Lyme
- 23Elderly care homes in Newcastle-under-Lyme
Questions families ask
What types of care does Florence House provide?
Florence House provides residential, dementia, respite, day, mental health and palliative care, with personalised support tailored to each resident’s needs.
Do they accept council-funded residents?
Yes. Florence House accepts privately funded and Local Authority funded residents, subject to a needs assessment and availability.
Can families visit Florence House before deciding?
Yes. Families are encouraged to visit Florence House and see the home for themselves, with no obligation to decide during the visit.
How much does Florence House cost?
The CQC register does not list fees, so ask Florence House for its weekly fee. As a guide, Staffordshire council paid on average £1,062 a week for a residential care place for people aged 65 and over in 2024-2025, against £982 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.