Privacy policy
How MyCareCheck handles personal data: what it keeps and why, which providers process it and how you can exercise your rights.
Who is responsible
MyCareCheck (mycarecheck.co.uk) is responsible for the personal data described on this page. Questions about it go to info@mycarecheck.co.uk. We follow the Data Protection Act 2018 and the UK GDPR.
What we collect and why
When you browse: your IP address, the type of browser and the pages you open, to protect the site and keep it running. The legal basis is our legitimate interest. When you use the postcode search: the postcode or location you enter is used to find nearby homes and is not stored. When you write to us or to a home through the site: your message, your email address and anything you choose to include, so that it can be answered. The legal basis is our legitimate interest, or your request. When a home's manager signs in to the business area: the email address used to sign in and the details they add to the home's page.
Cookies and advertising
No adverts appear on MyCareCheck and it places no cookies for advertising or analytics. Cloudflare counts visits without cookies. The one cookie we use is technical: it keeps home managers signed in to the business area, so the Privacy and Electronic Communications Regulations do not require consent for it.
Providers who process data for us
The site is hosted on Cloudflare, which also shields it from attacks, measures traffic without cookies and routes our email. Cloudflare Turnstile checks that forms are sent by a person and not by a bot. Stripe collects the fees for the plans homes choose and keeps card details on its own systems, so we never see them. Postcode searches are looked up on postcodes.io. Cloudflare and Stripe are US companies. Transfers outside the UK rely on the UK International Data Transfer Agreement or the UK extension to the EU-US Data Privacy Framework.
How long we keep it
Technical records of visits are kept only while they serve security. Emails are kept until the matter is closed. Business accounts are kept while they remain active, and invoices for the period tax law sets.
Your rights
You can ask to see the personal data we hold about you, to have it corrected or erased, to restrict or object to how we use it and to receive it in a portable format. Email info@mycarecheck.co.uk to use any of these rights. If our reply does not satisfy you, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Updates to this policy
Whenever the way we handle personal data changes, this page will be revised to match.