Heartwell House Residential Care Home
Residential care home · Leicester
32 Shaftesbury Avenue, Leicester, LE4 5DQ
Run by Heartwell Care Ltd
- GoodCQC · Jun 2022
- 7.4Our score
- Beds23
- Type of careResidential
- Phone0116 266 5484
Inspectors asked it to improve: Well-led
Latest inspection
- Inspected on 14 June 2022
Inspected more than 4 years ago
What the inspectors rate
- SafeGood
- EffectiveGood
- CaringGood
- ResponsiveGood
- Well-ledRequires improvement
- Regulator
- Care Quality Commission
- Registered as
- Heartwell House Residential Care Home
- Status
- Registered in England
- Latest rating
- Good
- Register number
- 1-117074445
From the public register of the Care Quality Commission, checked on 2 November 2026.
About Heartwell House Residential Care Home
Heartwell House Residential Care Home provides residential, respite and day care for adults with mental health needs and older people. The service also supports adults under and over 65, with care plans shaped around individual circumstances, independence and personal choice.
The home offers en-suite rooms, a spacious lounge and designated smoking areas. Its open-house approach means there are no scheduled meal times or activities, allowing residents to follow their own interests with support and supervision as needed. Staff speak Punjabi, Gujarati and Urdu, alongside other languages, supporting communication with residents and families.
Care on offer
- Care homes
Compared with Leicester
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| Asra House Residential Care HomeLeicester | 0.1 miles | Outstanding | 8.8 | |
| Gokul-VrandavanLeicester | 0.1 miles | Good | 8.0 | |
| Orchard Manor ViewLeicester | 0.5 miles | Good | 8.0 | |
| Rushey Mead Manor Care and Nursing HomeLeicester | 0.9 miles | Good | 8.0 | |
| Bradley HallLeicester | 0.9 miles | Good | 8.0 |
What stands out
What stands out
- No scheduled meal times
- Residential, respite and day care
- Multilingual staff team
Ask about
- The home accepts private self-funding and Local Authority funding
Suits: Adults needing flexible residential or mental health support
Types of care
Also works on: residential
Location
32 Shaftesbury Avenue, Leicester, LE4 5DQ
DirectionsFeatured in
Questions families ask
Does Heartwell House care for adults under 65?
Yes. Heartwell House provides comprehensive care for adults under 65, with support tailored to their individual needs in a comfortable and supportive environment.
Can residents choose when and what they eat?
Yes. Heartwell House does not set dinner times, allowing residents to choose when and what they eat. The home caters for allergies and specific health requirements.
Do staff speak Punjabi, Urdu or Hindi?
Yes. Staff speak Hindi, Urdu and Punjabi, as well as other cultural languages including Gujarati, Marathi, Malay and English.
How much does Heartwell House Residential Care Home cost?
The CQC register does not list fees, so ask Heartwell House Residential Care Home for its weekly fee. As a guide, Leicester council paid on average £1,062 a week for a residential care place for people aged 65 and over in 2024-2025, against £982 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.