North Bay House
Residential care home · Lowestoft
Borrow Road, Lowestoft, NR32 3PW
Run by Hellendoorn Healthcare Limited
- Requires improvementCQC · Aug 2026
- 6.2Our score
- Beds28
- Type of careResidential
- Phone01502 512489
Inspectors asked it to improve: Safe, Responsive and Well-led
Latest inspection
- Inspected on 6 August 2026
What the inspectors rate
- SafeRequires improvement
- EffectiveGood
- CaringGood
- ResponsiveRequires improvement
- Well-ledRequires improvement
- Regulator
- Care Quality Commission
- Registered as
- North Bay House
- Status
- Registered in England
- Latest rating
- Requires improvement
- Register number
- 1-106199876
From the public register of the Care Quality Commission, checked on 2 November 2026.
About North Bay House
North Bay House is a residential care home in Lowestoft (East Suffolk), registered with the Care Quality Commission for 28 residents. It is run by Hellendoorn Healthcare Limited. The CQC register lists care for dementia and older people.
Care on offer
- Care homes
Compared with Lowestoft
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| BroadlandsLowestoft | 0 miles | Outstanding | 9.2 | |
| Lilac Lodge & Lavender CottageLowestoft | 0.9 miles | Good | 8.0 | |
| The Dell Care HomeLowestoft | 0.9 miles | Good | 8.0 | |
| Oulton Park Care CentreLowestoft | 1.6 miles | Good | 8.0 | |
| Carlton Hall Residential Home and VillageLowestoft | 1.7 miles | Good | 8.0 |
Also run by Hellendoorn Healthcare Limited
| Name | Official rating | Our score | Price |
|---|---|---|---|
| Pear Tree Lodge Residential HomeSaxmundham | Good | 8.0 |
What stands out
Ask about
- The CQC rated it Requires improvement in the safe, responsive and well-led key questions (inspection of 6 August 2026).
Types of care
Also works on: residential
Location
Borrow Road, Lowestoft, NR32 3PW
DirectionsFeatured in
Questions families ask
How much does North Bay House cost?
The CQC register does not list fees, so ask North Bay House for its weekly fee. As a guide, Suffolk council paid on average £1,080 a week for a residential care place for people aged 65 and over in 2024-2025, against £982 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.
Who pays for a place in this home?
Ask North Bay House whether it takes residents funded by Suffolk council and what it charges people who pay for themselves. In England the council may help after a needs assessment and a financial assessment if savings and assets are below £23,250 (2026 to 2027 rules). People whose needs are mainly health needs may qualify for NHS Continuing Healthcare, which pays the full fee.