The Mill House
Nursing home · Norwich
Mill Road, Horstead, Norwich, NR12 7AT
Run by Runwood Homes Limited
- Requires improvementCQC · Jul 2025
- 5.6Our score
- Beds45
- Type of careNursing
- Phone01603 737107
Inspectors asked it to improve: Safe, Effective, Responsive and Well-led
Latest inspection
- Inspected on 11 July 2025
What the inspectors rate
- SafeRequires improvement
- EffectiveRequires improvement
- CaringGood
- ResponsiveRequires improvement
- Well-ledRequires improvement
- Regulator
- Care Quality Commission
- Registered as
- The Mill House
- Status
- Registered in England
- Latest rating
- Requires improvement
- Register number
- 1-470058282
From the public register of the Care Quality Commission, checked on 2 November 2026.
About The Mill House
The Mill House provides residential, nursing, dementia and respite care for older people in Norwich. The home supports both long-term residents and people needing short-term care, with activities, trips and home-cooked meals forming part of everyday life.
Runwood Homes uses a person-centred approach that takes account of individual needs, preferences and life stories. Residents can personalise their rooms with familiar belongings, join community events and use the group’s minibus service for outings to local attractions, restaurants, cinemas and other activities.
Care on offer
- Care homes
Compared with Norwich
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| WillowdeneNorwich | 2.4 miles | Good | 8.0 | |
| Heron LodgeNorwich | 2.5 miles | Good | 8.0 | |
| Overbury House Nursing and Residential HomeNorwich | 2.5 miles | Requires improvement | 6.8 | |
| Keys Hill ParkNorwich | 2.5 miles | |||
| The GablesNorwich | 2.6 miles | Good | 8.0 |
Also run by Runwood Homes Limited
| Name | Official rating | Our score | Price |
|---|---|---|---|
| St Michaels CourtNorwich | Good | 8.0 | |
| Windmill HouseWymondham | Good | 8.0 | |
| Waterfield HouseIpswich | Good | 8.0 | |
| Loganberry LodgeColchester | Good | 8.0 | |
| BlackthornsHalstead | Requires improvement | 6.2 | |
| Humfrey LodgeThaxted | Good | 8.0 | |
| Park ViewWitham | Good | 8.0 | |
| Redbond LodgeDunmow | Good | 8.0 | |
| Brewster HouseMaldon | Requires improvement | 6.8 | |
| Madelayne CourtChelmsford | Good | 8.0 | |
| EasthamWoodham Ferrers | Good | 8.0 | |
| Windle CourtSouth Woodham Ferrers | Good | 8.0 |
What stands out
What stands out
- Minibus trips to local attractions
- Rooms can be personalised
- Home-cooked meals
Suits: Older people needing flexible long-term or respite care
Types of care
Also works on: nursing
Location
Mill Road, Horstead, Norwich, NR12 7AT
DirectionsFeatured in
Questions families ask
What assessment is needed before moving into the care home?
A team member visits before moving in to assess needs, preferences and routines and prepare the right level of care and support.
Can residents bring valuable belongings?
They generally advise against bringing valuable or irreplaceable items because they are not insured for loss or replacement.
Can family and friends help on moving day?
Yes. Family and friends are welcome to help, and the team assists with the move.
Can family and friends visit at any time?
Yes. Visitors are always welcome, although visiting times should be discussed with the home in advance where possible.
How much does The Mill House cost?
The CQC register does not list fees, so ask The Mill House for its weekly fee. As a guide, Norfolk council paid on average £1,199 a week for a nursing care place for people aged 65 and over in 2024-2025, against £1,102 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.