Waterloo House
Residential care home · Plymouth
3 Nelson Gardens, Stoke, Plymouth, PL1 5RH
Run by Vivacare Limited
- Requires improvementCQC · Sept 2025
- 6.2Our score
- Beds20
- Type of careResidential
- Phone01752 567199
Inspectors asked it to improve: Safe, Effective and Well-led
Latest inspection
- Inspected on 12 September 2025
What the inspectors rate
- SafeRequires improvement
- EffectiveRequires improvement
- CaringGood
- ResponsiveGood
- Well-ledRequires improvement
- Regulator
- Care Quality Commission
- Registered as
- Waterloo House
- Status
- Registered in England
- Latest rating
- Requires improvement
- Register number
- 1-146198226
From the public register of the Care Quality Commission, checked on 2 November 2026.
About Waterloo House
Waterloo House supports older people and people with a diagnosis of dementia through person-centred residential care. Staff encourage independence and attention to physical, mental and emotional wellbeing within a shared home environment. Residents and families can contribute ideas about life in the home.
Most residents stay permanently, but short-term respite care is available for temporary support or to become familiar with the home before a longer placement. Residents can join activities including crafts, afternoon tea and gentle sit-down yoga. The home also welcomes both self-funding residents and those receiving financial support, with daily routines shaped around individual needs.
Care on offer
- Care homes
Compared with Plymouth
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| Drake Nursing HomePlymouth | 0 miles | Good | 8.0 | |
| Astor HallPlymouth | 0.1 miles | Good | 8.0 | |
| Camellia HousePlymouth | 0.1 miles | Good | 8.0 | |
| Wisteria House Stoke LimitedPlymouth | 0.1 miles | Outstanding | 10.0 | |
| Underhill House Residential HomePlymouth | 0.1 miles | Good | 8.0 |
Also run by Vivacare Limited
| Name | Official rating | Our score | Price |
|---|---|---|---|
| Tremanse House Care HomeBodmin | Requires improvement | 6.8 | |
| The PalmTorquay | |||
| Riviera CourtTorquay | Requires improvement | 6.2 |
What stands out
What stands out
- Resident involvement in home life
- Gentle sit-down yoga
- Dementia residential care
Suits: Older people needing residential or respite care
Types of care
Also works on: residential
Location
3 Nelson Gardens, Stoke, Plymouth, PL1 5RH
DirectionsFeatured in
Questions families ask
Who is Waterloo House residential care for?
They provide person-centred residential care for older people with residential care needs and people diagnosed with dementia.
Does Waterloo House offer respite care?
Yes. They offer short-term respite care as well as permanent places. A respite stay can help someone understand what the home provides before deciding on permanent care.
Does Waterloo House accept self-funded residents?
Yes. They welcome residents who fund their own care and those receiving financial support.
How many bedrooms does Waterloo House have?
They have 34 individual bedrooms, including seven with en-suite toilets, and provide accommodation for 34 residents.
How much does Waterloo House cost?
The CQC register does not list fees, so ask Waterloo House for its weekly fee. As a guide, Plymouth council paid on average £1,824 a week for a residential care place for adults aged 18 to 64 in 2024-2025, against £1,883 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.