St. Helens House
Residential care home · Sheerness
21 St. Helens Road, Sheerness, ME12 2QY
Run by Otas Supported Living Limited
- Requires improvementCQC · Nov 2022
- 5.6Our score
- Beds4
- Type of careResidential
- Phone07882 710854
Inspectors asked it to improve: Safe, Effective, Responsive and Well-led
Latest inspection
- Inspected on 24 November 2022
What the inspectors rate
- SafeRequires improvement
- EffectiveRequires improvement
- CaringGood
- ResponsiveRequires improvement
- Well-ledRequires improvement
- Regulator
- Care Quality Commission
- Registered as
- St. Helens House
- Status
- Registered in England
- Latest rating
- Requires improvement
- Register number
- 1-7024077970
From the public register of the Care Quality Commission, checked on 2 November 2026.
About St. Helens House
St. Helens House delivers CQC-regulated residential care for adults needing 24-hour support, including people with learning disabilities, autism, mental health needs and complex requirements. The service is presented as a homely staffed setting with person-centred care.
Otas also offers supported living, domiciliary care, dementia care and respite services, allowing support to be arranged in different settings. Home-care visits can range from a single weekly call to multiple daily visits, with carers assisting personal routines, medication, companionship and independence. The team also handles enquiries and referrals within 24 hours, Monday to Friday, which gives families and professionals a clear initial response time.
Care on offer
- Care homes
Compared with Sheerness
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| Neptune HouseSheerness | 0.4 miles | Requires improvement | 5.0 | |
| Willows Residential HomeSheerness | 1.3 miles | Good | 8.0 | |
| SunnyfieldsSheerness | 1.4 miles | Good | 8.0 | |
| Oakdene Rest HomeSheerness | 1.5 miles | Requires improvement | 6.2 | |
| Island Sands Residential Care HomeSheerness | 1.7 miles | Good | 8.0 |
What stands out
What stands out
- 24-hour staffed residential care
- CQC-regulated support
- Care across multiple settings
Ask about
- Enquiries and referrals are answered within 24 hours, Monday to Friday
Suits: Adults needing 24-hour residential care in Sheerness
Types of care
Also works on: residential
Location
21 St. Helens Road, Sheerness, ME12 2QY
DirectionsFeatured in
Questions families ask
How much does St. Helens House cost?
The CQC register does not list fees, so ask St. Helens House for its weekly fee. As a guide, Kent council paid on average £1,096 a week for a residential care place for people aged 65 and over in 2024-2025, against £982 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.
Who pays for a place in this home?
Ask St. Helens House whether it takes residents funded by Kent council and what it charges people who pay for themselves. In England the council may help after a needs assessment and a financial assessment if savings and assets are below £23,250 (2026 to 2027 rules). People whose needs are mainly health needs may qualify for NHS Continuing Healthcare, which pays the full fee.