Highwater House
Residential care home · Norwich
104 Westwick Street, Norwich, NR2 4SZ
Run by St Martins Housing Trust
- OutstandingCQC · Mar 2019
- 8.8Our score
- Beds22
- Type of careResidential
- Phone01603 766627
Latest inspection
- Inspected on 26 March 2019
Inspected more than 4 years ago
What the inspectors rate
- SafeGood
- EffectiveGood
- CaringOutstanding
- ResponsiveGood
- Well-ledOutstanding
- Regulator
- Care Quality Commission
- Registered as
- Highwater House
- Status
- Registered in England
- Latest rating
- Outstanding
- Register number
- 1-119736051
From the public register of the Care Quality Commission, checked on 2 November 2026.
About Highwater House
For single men and women aged 18 to 65 who have experienced homelessness or are vulnerably housed, Highwater House offers residential care for dual-diagnosis needs involving mental health and problematic substance use. The Norwich service provides accommodation and personal care for 22 people who may have experienced trauma or struggled with independent living.
Residents have en-suite bedrooms, three home-cooked meals each day and access to communal dining and activities. Its city-centre setting supports access to shops and community groups, while the wet lounge allows residents to consume alcohol in a safe environment. A 22-bed dual-diagnosis care home gives the service a clearly defined role for people taking steps towards recovery.
Care on offer
- Care homes
Compared with Norwich
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| HeathcoteNorwich | 0.4 miles | Good | 8.4 | |
| St John's HouseNorwich | 0.4 miles | Outstanding | 8.8 | |
| Thomas Tawell HouseNorwich | 0.4 miles | Good | 8.0 | |
| Bishop Herbert HouseNorwich | 0.6 miles | Good | 8.0 | |
| Point HouseNorwich | 0.7 miles | Good | 8.0 |
What stands out
What stands out
- 22-bed dual-diagnosis care home
- Wet lounge available
- Three home-cooked meals daily
Suits: Adults aged 18-65 with homelessness and dual-diagnosis needs
Types of care
Also works on: residential
Location
104 Westwick Street, Norwich, NR2 4SZ
DirectionsFeatured in
Questions families ask
Who can stay at Highwater House?
Highwater House supports single men and women aged 18 to 65 who have ongoing mental health and problematic substance-use issues, and who have been homeless or vulnerably housed.
Do residents have en-suite bedrooms?
Yes. Every resident has an en-suite bedroom.
Are meals provided at Highwater House?
Yes. Three home-cooked meals are served daily in the communal dining room.
Does Highwater House accept people with ongoing substance use?
Yes. It is a wet unit for people with ongoing mental health issues and problematic drug or alcohol use.
How much does Highwater House cost?
The CQC register does not list fees, so ask Highwater House for its weekly fee. As a guide, Norfolk council paid on average £1,129 a week for a residential care place for people aged 65 and over in 2024-2025, against £982 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.