Heathcote
Residential care home · Norwich
19-23 Unthank Road, Norwich, NR2 2PA
Run by Black Swan International Limited
- GoodCQC · Aug 2026
- 8.4Our score
- Beds29
- Type of careResidential
- Phone01603 625639
Latest inspection
- Inspected on 24 August 2026
What the inspectors rate
- SafeGood
- EffectiveGood
- CaringOutstanding
- ResponsiveGood
- Well-ledGood
- Regulator
- Care Quality Commission
- Registered as
- Heathcote
- Status
- Registered in England
- Latest rating
- Good
- Register number
- 1-121489527
From the public register of the Care Quality Commission, checked on 2 November 2026.
About Heathcote
For older people needing support with everyday living, Heathcote provides residential care in Norwich within a staffed care-home setting. The wider care offer includes respite care, activities and freshly cooked meals for residents.
Meals can accommodate special dietary needs and residents may eat in communal dining rooms or privately in their rooms. Families and friends may visit without set visiting hours. Residents can bring pets subject to an individual risk assessment, while bedrooms have call bells and staff can arrange regular night checks when requested. Pets are considered subject to an individual risk assessment, giving families a practical point to discuss before admission.
Care on offer
- Care homes
Compared with Norwich
Nearest
| Name | Distance | Official rating | Our score | Price |
|---|---|---|---|---|
| Bishop Herbert HouseNorwich | 0.2 miles | Good | 8.0 | |
| St John's HouseNorwich | 0.3 miles | Outstanding | 8.8 | |
| Whitehall Lodge Residential HomeNorwich | 0.4 miles | Requires improvement | 6.8 | |
| Highwater HouseNorwich | 0.4 miles | Outstanding | 8.8 | |
| The Hawthorns Care HomeNorwich | 0.7 miles | Good | 8.0 |
Also run by Black Swan International Limited
| Name | Official rating | Our score | Price |
|---|---|---|---|
| Chiswick HouseNorwich | Outstanding | 8.8 | |
| Thomas Tawell HouseNorwich | Good | 8.0 | |
| Laurel Lodge Care HomeNorwich | Good | 8.0 | |
| Taverham GroveNorwich | |||
| York HouseDereham | Good | 8.0 | |
| Westfield HouseDereham | Good | 8.0 | |
| Beccles Care HomeBeccles | Good | 8.0 | |
| Park HouseGreat Yarmouth | Good | 8.4 | |
| The BeechesNorwich | Outstanding | 8.8 | |
| Kings Lynn Residential HomeKing's Lynn | Good | 8.0 | |
| Nightingale LodgeHunstanton | Outstanding | 9.2 | |
| The Gables Care HomeChatteris | Good | 8.0 |
What stands out
What stands out
- Pet visits considered individually
- No set visiting hours
- Choice of private or communal dining
Ask about
- Pet admission depends on an individual risk assessment
Suits: Older people wanting flexible residential routines
Types of care
Also works on: residential
Location
19-23 Unthank Road, Norwich, NR2 2PA
DirectionsFeatured in
Questions families ask
Can residents bring pets to the care home?
Yes. Pets are welcome after an individual risk assessment. Admission may be refused if a pet presents a risk to residents or staff or would not benefit from coming into the home.
What does the care home include for residents?
They include laundry, food, drink and internal entertainment. Chiropody, hairdressing and external trips are charged separately, with chargeable items explained in advance.
How can residents get help during the night?
Call bells are installed in every bedroom and at key points around the home. Staff keep them within reach, and regular overnight checks can also be arranged.
Can family visit at any time?
Yes. There are no set visiting hours because the homes are staffed 24 hours a day. Family and friends can also join residents for dinner at no extra charge.
Can residents go outside the care home?
Yes. Residents can access outside facilities independently or with help from a carer, depending on mobility. Outdoor activities include gardening.
How much does Heathcote cost?
The CQC register does not list fees, so ask Heathcote for its weekly fee. As a guide, Norfolk council paid on average £1,129 a week for a residential care place for people aged 65 and over in 2024-2025, against £982 across England (GOV.UK adult social care finance report). People who pay for their own care are usually charged more than councils pay.