Mental health care homes in Norwich

Updated

Norwich has 5 mental health care homes registered with the Care Quality Commission. Of the homes on this page, the CQC rates 1 Outstanding and 4 Good. Norfolk council paid on average £1,129 a week for a residential care place and £1,199 for a nursing place for people aged 65 and over in 2024-2025 (GOV.UK adult social care finance report).

All care homes in Norwich (27)

Norwich at a glance

5on this list

Official rating
  • Outstanding1
  • Good4
  • 100% rated Good or Outstanding
  • Average score8.0 / 10
  • Types of care80% offer younger adults
How this list is ordered

This list includes every home in Norwich on the CQC register, whatever its rating. The highest scores come first and homes not yet inspected come last.

Paying never changes a home's rating, score or place. Top places are only offered to homes rated Good or Outstanding and are always labelled.

How we rate care homes

5 mental health care homes in Norwich

5 results

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Highwater House

Run by St Martins Housing Trust

104 Westwick Street, Norwich, NR2 4SZ
OutstandingCQC · Mar 2019

Inspected more than 4 years ago

  • Residential
  • 22 beds
  • Mental health

For single men and women aged 18 to 65 who have experienced homelessness or are vulnerably housed, Highwater House offers residential care for dual-diagnosis needs involving mental health and problematic substance use. The Norwich service provides accommodation and personal care for 22 people who may have experienced trauma or struggled with independent living.

Residents have en-suite bedrooms, three home-cooked meals each day and access to…

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Bishop Herbert House

Run by Norse Care (Services) Limited

34 Globe Place, Norwich, NR2 2SG
GoodCQC · Nov 2018

Inspected more than 4 years ago

  • Residential
  • 14 beds
  • Dementia
  • Elderly care
  • Mental health

Bishop Herbert House provides residential care and short-term respite support for older people, including people living with dementia. The home is part of a wider care service that combines daily assistance with opportunities to maintain familiar routines, interests and relationships.

Residents can take part in meaningful activities, remain connected with family and community groups, and receive support tailored to their individual needs.

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Kemps Place

Run by Kemps Place Limited

Rackham Road, Norwich, NR3 3JQ
GoodCQC · Nov 2017

Inspected more than 4 years ago

  • Residential
  • 30 beds
  • Mental health
  • Younger adults

Kemps Place supports younger adults with mental health needs in Norwich, helping residents work towards personal goals, daily living skills and greater independence. Support workers can assist with medication, education and work, while residents may choose a structured programme or more freedom within their agreed support.

Accommodation consists of self-contained flats with private facilities and their own front door.

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Talbot Care Services Ltd

Run by Eminent Care services LTD

13-15 Constitution Hill, Norwich, NR3 4HA
GoodCQC · Jul 2021

Inspected more than 4 years ago

  • Residential
  • 16 beds
  • Dementia
  • Elderly care
  • Mental health

Residential care home for 16 residents in Norwich, run by Eminent Care services LTD. Supports dementia, older people, mental health and younger adults.

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Shaftesbury John Grooms Court

Run by Livability

215 Sprowston Road, Norwich, NR3 4HX
GoodCQC · Dec 2019
  • Well-led Requires improvement

Inspected more than 4 years ago

  • Residential
  • 29 beds
  • Learning disabilities
  • Mental health
  • Physical disabilities

Residential care home for 29 residents in Norwich, run by Livability. Supports learning disabilities, mental health, physical disabilities, sensory impairment and younger adults.

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What to look for in mental health care homes

  1. Staff training

    Staff training and access to appropriate clinical or community support.

  2. Personalised recovery

    Personalised recovery, crisis and risk-management planning.

  3. Support for medication

    Support for medication, daily living and meaningful community activity.

Questions families ask

What should mental health care homes offer?

Residential mental health support varies widely in intensity and approach. Confirm that the home’s staff, environment and external clinical relationships match the person’s diagnosis, risks and recovery goals.

How many mental health care homes are there in Norwich?

5 mental health care homes in Norwich are on the CQC register (data of 2 November 2026).

Which mental health care homes in Norwich are rated Outstanding?

Highwater House.

How much does a care home cost in Norwich?

Norfolk council paid on average £1,129 a week for residential care and £1,199 for nursing care for people aged 65 and over in 2024-2025. For adults aged 18 to 64 it paid £1,397 and £1,338. Across England the averages were £982 and £1,102 for people aged 65 and over. People who pay for their own care are often charged more, so ask each home for its weekly fee.

How are these care homes ordered?

Ordered by the MyCareCheck score: the average of the five CQC key-question ratings (safe, effective, caring, responsive and well-led) on a 0 to 10 scale, where Outstanding is 10, Good 8, Requires improvement 5 and Inadequate 2. Homes the CQC has not rated yet come last. No home is left out because of its rating.

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